FAQ

JEWELRY

What if the jewelry I ordered doesn't fit?

We are happy to accept exchanges within 30 days of purchasing. Send an email to thehellbentsilversmith@gmail.com and we'll get back to you as soon as possible with instructions. All exchange shipping costs are the responsibility of the customer.

How long does shipping take?

Our ready made items shipping within the US typically takes 3-5 business days. Custom orders are made to order and will typically ship 3-4 days after being ordered. 

Do you ship internationally?

Yes we do! You can see all countries that we ship to and processing times at check out.

What material is your jewelry made out of?

All of our jewelry is made of .925 sterling silver. It can be worn in water and will not turn your fingers green.

Are you able to work with gold?

At this time we only work with .925 sterling silver.

SILVERSMITH WORKSHOPS

What will I learn in a silversmithing workshop?
Our silversmithing workshops teach you the foundational skills needed to create beautiful, handcrafted silver jewelry. You'll learn techniques such as cutting, filing, soldering, texturing, and polishing to make your own pieces. Each workshop is designed to provide a hands-on, immersive experience where you can craft your own unique jewelry from start to finish.

Do I need any prior experience to attend a workshop?
No prior experience is required! Our workshops are suitable for beginners and those with some experience in jewelry making. Our experienced instructors will guide you through each step, ensuring that everyone, regardless of skill level, can participate and create something special.

What materials are included in the workshop?
All materials required to complete your project (such as silver, tools, and select stones) are included in the workshop price. You’ll also have access to our studio’s equipment, and our instructors will be there to assist you every step of the way.

Are there any additional costs associated with the workshop?

There will be optional stone and band upgrades in person on the day of your class, but these upgrades are not mandatory. All workshops include one stone and all materials to make a bezel setting ring with a sterling silver band. Any design options you choose to upgrade are completely optional. 

How long do the workshops last?
Workshop durations vary depending on the specific session, but most workshops are between 2-2.5 hours long. Please check the details of the specific workshop you're interested in for the exact duration.

Do I need to bring anything with me?
All necessary tools and materials are provided. Please wear comfortable closed toed shoes and a hair tie if you have longer hair and want to have it tied back for the workshop.

Is there an age limit for the workshops?
Our workshops are typically open to adults and teens (12+). If you're booking for a minor or have questions about age requirements, please contact us beforehand to ensure that the workshop is appropriate. Any minors attending our workshop will need to have an adult present to get them signed in and review our non- liability form.

How do I book a workshop?
Visit the silversmith workshop page on our website. We host both group and private workshops. If you'd like to book a private workshop, simply select the workshop page for the appropriate amount of guests. You'll see a box that states "Select Time." Once you click that box, a calendar will pop up with all dates and time slots available. Select the date and session that works for you, and complete the booking process. A deposit is required at the time of booking to secure your spot.

What happens if I need to cancel or reschedule my workshop?
If you need to cancel or reschedule, please email us at least 48 hours in advance and we will send you a code to apply your deposit towards another date or towards our online shop. All deposits are non refundable.

Can I purchase a workshop as a gift?
You can purchase a workshop gift certificate directly from our website at the link below. Simply choose the gift certificate option, and the giftcard code will be emailed automatically to the email entered at check out. 

https://thehellbentsilversmith.com/collections/gift-cards

How many people can I book a workshop for?
We keep our workshops small to ensure personal attention and a high-quality experience. Each workshop typically accommodates between 4 and 8 participants, so you’ll receive plenty of hands-on guidance from our expert instructors.

Are the workshops held at a specific location?
Our workshops are held at our brick and mortar in Long Beach, CA. The week of your workshop, you’ll receive an email with all the location details, parking information, and any other important instructions.

Do you teach sand casting or lost wax workshops?

We do not currently teach sandcasting or lost wax workshops, each of our workshops focuses on the bezel setting method of silversmithing.

I want more advanced training, do you offer a more in-depth class?

We do offer a 4 week silversmith course, you can see all details and our next available course here:

https://thehellbentsilversmith.com/collections/silversmith-course